Little Masterpieces Policies & Procedures

Creating joyful experiences with clarity, care, and creativity.

Little Masterpieces by Ranna Matteen

Birthday Party & Private Event Policies

Creating joyful, stress-free, and memorable experiences is our mission. To ensure every event runs smoothly, we ask clients to review and agree to the following policies before booking.

1. Booking & Payment

A 50% non-refundable deposit is required to secure your event date.
The remaining balance is due 10 calendar days prior to the event.
Full payment confirms your booking and acceptance of these policies.
Failure to pay the remaining balance by the deadline may result in cancellation, with the deposit retained.

2. Cancellation Policy

To protect our staff, supplies, and custom orders, all cancellations are subject to the following:

Timing of Cancellation

Refund / Credit

14 or more days before the event:

50% refund of remaining balance; deposit is non-refundable

Less than 10 days before the event:

No refund of remaining balance; rescheduling allowed subject to availability

Within 2 days of the event:

No refund or credit; all payments forfeited

Custom materials, specialty orders, and third-party vendor fees are non-refundable once ordered.

3. Rescheduling

Rescheduling is allowed only with at least 7 calendar days’ notice.
Rescheduled events are subject to availability and must occur within 3 months of the original date.
Rescheduling does not extend deadlines or change non-refundable deposits.

4. No-Shows

Failure to attend the scheduled event is considered a forfeit of all payments made.

5. Weather & Force Majeure

The Company shall not be liable for failure to perform due to causes beyond its reasonable control, including severe weather, government restrictions, illness, or emergencies.

In such cases, the event may be rescheduled, or a credit may be issued, valid for 3 months from the original date.

6. Liability & Waivers

All participants (or legal guardians of minors) must sign a liability waiver prior to participation.
Participation involves inherent risks (minor injuries, allergic reactions, or accidental property damage).
The Company’s liability is limited to the total amount paid, to the fullest extent permitted under New Jersey law.

7. Why Our Policy Matters

We’ve designed our policy to protect your celebration and our ability to deliver high-quality events:
✨ Non-refundable deposit: Ensures your date is secured and encourages responsible planning
✨ Protected materials & staffing: Guarantees that custom orders and supplies are covered
✨ Limited rescheduling: Keeps scheduling predictable and fair for all clients

Our goal is to provide stress-free, memorable experiences for every guest while maintaining fairness and clarity for everyone involved.

8. Acknowledgment

By completing the booking, the Client confirms they have read, understood, and agreed to these policies in full.

Backdrop & Event Décor Policies

Please review these policies regarding custom backdrops, event décor, and setup services.

1. Custom Décor & Backdrop Design

Custom backdrops and décor are designed based on the client's theme, preferences, venue, guest count, and approved budget. Every décor element requires materials, sourcing, preparation, design time, transportation, setup, and/or breakdown. Smaller individual details are not necessarily less expensive than a larger focal piece, as they can require additional sourcing and labor.

2. Budget & Scope

Decorations will be planned according to the approved décor budget. Once the décor package and budget are approved, additional requests or changes may result in additional charges. We will provide options that best fit the approved budget, but we cannot guarantee a grand or elaborate look when working within a limited décor budget. Clients may prioritize the elements that are most important to them, and Little Masterpieces will help create the best overall presentation within the selected budget.

3. Décor Additions & Changes

Requests for additional signs, banners, table décor, centerpieces, entrance displays, custom props, specialty installations, or other details after the original décor plan has been approved may require additional materials, design/preparation time, labor, setup time, and charges. Décor will not be added piece-by-piece without approval of any applicable additional cost.

4. Custom Backdrops

Custom backdrops may include printed panels, cardboard displays, foam board, fabric, vinyl, props, signage, or other materials depending on the selected design. The final appearance may vary slightly from digital previews due to printing, material, lighting, venue conditions, and available production methods. Large or specialty installations may require additional space, support, setup time, or venue approval.

5. Backdrop & Décor Ownership

Custom backdrops, props, displays, signage, and décor pieces provided by Little Masterpieces are provided as event décor and are intended for use during the event. Unless client purchase/ownership is specifically included in the approved package or agreed upon in writing, these items remain the property of Little Masterpieces and will be removed following the event.

Payment for an event or décor service does not automatically transfer ownership of the physical backdrop or décor pieces to the client.
If a client would like to purchase and keep a custom backdrop or décor piece, this must be discussed and agreed upon before production begins. An additional purchase fee may apply.

6. Custom Artwork & Designs

Custom designs, artwork, templates, concepts, and digital design files created by Little Masterpieces remain the intellectual property of Little Masterpieces unless otherwise agreed upon in writing. Payment for an event or décor service does not automatically include editable design files or reproduction rights.

7. Setup & Breakdown

Setup and breakdown time are included only as specified in the client's approved package. The venue must be accessible at the agreed-upon setup time. Delays caused by venue access, other vendors, guests, or circumstances outside Little Masterpieces' control may affect the available setup time. Décor will be installed and removed within the agreed service period.

8. Venue Restrictions

The client is responsible for communicating any venue restrictions regarding wall attachments (nails, tape, adhesives, command strips), ceiling installations, hanging décor, confetti, glitter, loose materials, open flames, balloons, large installations, and electrical requirements. Little Masterpieces is not responsible for damage resulting from venue restrictions, pre-existing conditions, or installation methods required by the venue.

9. Client-Supplied Décor

If the client provides décor or personal items for setup, all items must be delivered by the agreed deadline and clearly identified. Little Masterpieces will make reasonable efforts to handle client-supplied items carefully but is not responsible for pre-existing damage, defects, missing components, or ordinary wear and tear. Unless otherwise agreed, client-supplied items must be collected by the client immediately following the event.

10. DIY Elements

When a client chooses a DIY décor option to stay within budget, Little Masterpieces may provide suggestions or guidance, but the client is responsible for purchasing, creating, and completing the DIY element unless setup/creation is specifically included in the approved package

11. Outdoor Events & Weather

Outdoor décor is subject to weather and venue conditions. Wind, rain, extreme temperatures, uneven surfaces, or other environmental conditions may require décor to be modified, relocated, secured differently, or removed for safety. Little Masterpieces reserves the right to modify an installation when necessary to protect guests, the venue, equipment, or décor.

12. Décor Photos & Portfolio

Little Masterpieces may photograph completed décor setups for its portfolio, website, social media, and promotional materials. If you prefer that your event or décor not be photographed or shared publicly, please let us know in advance.

13. Final Décor Approval

Once the client approves the décor concept, significant changes may not be possible if materials have already been purchased, printed, or prepared. Any requested changes after approval will be evaluated based on timing, materials, labor, and availability and may result in additional charges.

14. Our Goal

Our goal is to create a beautiful, cohesive event while respecting the client's budget and the time and materials required to produce the setup. Rather than adding numerous small pieces that may have limited visual impact, we may recommend one or two stronger focal elements—such as a backdrop, dessert/cake display, entrance feature, or statement décor piece—to create a more cohesive overall look.

Personalization Acknowledgment:

Personalized names, ages, and/or messages are provided as a separate decorative banner, sign, lettering, or other removable design element as part of the standard backdrop décor service.

Personalized wording is not printed directly onto a reusable rental backdrop even though its customized upon request . This helps preserve the backdrop’s quality, appearance, durability, and future reusability while still allowing the event to have a customized look.

If a client would like a name, age, message, or other personalized design permanently printed directly onto the backdrop, this may be available as a custom purchase option at an additional cost. In that case, the customized backdrop would be created specifically for the client and would be client-owned, subject to the additional pricing and terms agreed upon in writing before production.

CUSTOM BACKDROP PRICE NOTICE

Backdrop is provided as event décor and is removed after the event unless client purchase/ownership is specifically included in the package.

📧 Questions? We’re here to help!

Email: littlemasterpiecesbyrm@gmail.com

Website: www.littlemasterpiecesbyrm.com